Delete my account

You can delete your Milulu account at any time, and you do not need to contact us first. This page explains both routes and says plainly what is removed and what is not.

Request account deletion

The fastest route, inside the app

Open the app, go to Profile, then Manage my account, and choose to delete. The account and the data attached to it are removed. You do not need an email exchange with us and you do not need to explain why.

If you cannot get into the app

Send us a request using the button below, from the email address the account uses. If you write from a different address we will ask you to confirm ownership first, because we will not delete someone else's account on request.

How long it takes

We action deletion requests within 30 days of confirming that the request comes from the account holder. In practice it is usually much faster. You get a message when it is done.

What gets deleted

Your account and sign-in details, your email address, your learning progress and level, your messages with the in-app tutor, and the record linking purchases to your account. Your display name stops appearing on the weekly leaderboard.

What we never held in the first place

Speaking practice recordings are not written to our database and we keep no copy of them. There is nothing on our side to delete.

What we cannot delete for you today

When you record yourself, the audio is sent to ElevenLabs, our transcription provider, so it can be turned into text. ElevenLabs retains the recording and the transcript on its own systems under its own terms, and we are not currently able to delete those on your behalf. If that matters to you, every speaking exercise can be done as a written one instead, using the sound button at the top of the screen, and the whole course works without a microphone.

Purchases

Purchases made through the App Store or Google Play are held by Apple and Google in your own store account. We never see your card details, and deleting your Milulu account does not delete their receipt or cancel a subscription. Cancelling is done in your store account.

Support messages

If you have written to support, that message thread and anything you attached to it stays in our mailbox as a record of the enquiry. Ask us in the same request and we will remove it too.

You can also write to us directly at [email protected].

This page describes what actually happens. Before full commercial operation it is worth having a lawyer review it.